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Concept:
The travel industry has always had it fair share
of promoters and naysayers whenever a new concept
in travel or hospitality management has come up;
the news of air tickets being available for purchase
was greeted with much fanfare a decade ago while
the consequences of it are being fast realized
after many big players have burnt their fingers
and reputation, in trying to uphold their market
image after the sudden impact of credit card fraud
on the LCC has been brought to light.
Consequences:
A lot of fraud and malpractices has been marauding
the framework of professionalism in the management
of LCCs and that of smaller travel agencies that
the booking was outsourced to as affiliate partners;
the latest credit card fraud in the travel industry
has resulted in costing the airline industry about
$1.5 billion annually!
Impact:
This costly impact of credit card fraud on the
LCC has been primarily due to the bigger airline
and GDS players, also the payment systems, not
working in tandem to bring about professional
and secure management practice by cooperating
in the exchanging 0f information about day-to-day
operations, relating it to fraud.
Terms like 'Bust-out scam' are not uncommon parlance
anymore when the greater impact of the credit
card fraud on the LCC and the larger picture of
the travel industry is considered: this relates
to a situation wherein agencies sell tickets and
collect payments before abruptly closing up shop.
A top-leading executive of British Airways has
gone on record to say that his carrier got slammed
by a travel agency writing about $4.5 million
worth of tickets in 18 hours! While there are
sensitive systems that can detect this kind of
'bust-out scams' or bogus ticketing activity by
comparing what is the average rate and number
of tickets with judging it alongside of what is
actually taking place, it will be a long and arduous
while before it can function without being tampered
with or show definite foolproof results.
At times, the smaller transactions via simple
credit card frauds can also lead to cases of identity
theft with thousands of credit card numbers being
hacked into company-wise, apart from that of randomly
selected vulnerable individuals, and these are
the ones that are harder to detect. Many of these
are being used to purchase airline tickets across
the width of the skies, opened out largely due
to the wide range of options in LCCs today that
are competitively pricing tickets to woo passengers
but the result is a strong impact of credit card
frauds instead of the initial, basic idea of offering
convenience of non-cash shopping for flights for
customer ease.
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