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E-Tickets and PTA |
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What is an e-Ticket?
An e-Ticket (electronic ticket) is a number given to passenger in place of a
paper ticket. Passengers are required to show this unique confirmation number
at the airline counter of airport to get boarding card.
The passenger also has the option to carry airline PNR (passenger name record)
number if the reservation has been processed electronically.
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How will I get my e-Ticket details?
Your e-Ticket details will be sent to your email address provided by you at the
time of making the payment for your booking. In case you do not have an email
address, the details will be given to you over the phone. |
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How will I get my boarding pass for an
e-Ticket?
You will need to show your e-Ticket confirmation email and e-Ticket number at
the airport check-in counter of the airline. The airline representative will
issue your boarding pass at that time. Please note that the minimum check-in time
for e-Ticket passengers is 1 hour before departure.
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Is it necessary
to show my e-Ticket confirmation email at the airport check-in counter of the
airline?
It is not mandatory to show your e-Ticket
confirmation email. In case you are not carrying the e-Ticket confirmation
email, you will need to show a photographic identity proof (passport, driver's
license etc.) at the airport check-in counter of the airline. However, it is
advisable that you carry your e-Ticket confirmation email and e-Ticket number.
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What is a PTA and how does it work?
PTA stands for prepaid ticket advice. If PTA has been sent to the airline for
your reservation, we will email you a PTA number that you need to show at the
airline counter of airport. The airline representative will give you paper
tickets, which need to be shown at the check-in counter of airline.
In simple words it's a system where we send a message to airline for issuance of
paper tickets at the airport. This is generally done in cases where paper
tickets can't be delivered at customer's address.
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| Cancellation
Policy
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How do I cancel my air ticket?
Step 01: Contact us and get the PNR cancelled for the passengers who do
not intend to travel. You can also do this by calling the airlines if travel is
urgent (within 48 hours to the departure time)
Step 02: Send the paper ticket back to us via reliable courier service on
following address. You can insert a small cancellation request/note along with
the tickets in courier.
Travelmartindia.com Pvt Ltd
4/5, Udyog Mandir No.1, Bhagoji Keer Marg, Mahim,
Mumbai-400 016. India
Tel: +91 (22) 5666 2777
E-TICKETS
Contact us and get the PNR cancelled for the passengers who do not intend to
travel. You can also do this by calling the airlines if travel is urgent
(within 48 hours to the departure time).
PTA
Contact us and get the PNR cancelled for the
passengers who do not intend to travel. You can also do this by calling the
airlines if travel is urgent (within 48 hours to the departure time).
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How do I get a refund after
cancelling my ticket?
PAPER TICKETS
Credit card - We will process the refund in 10 business days on your credit
card from the date we receive your paper tickets at our office.
Other then credit card - If the payment mode used at the time of purchase was
other than credit card, we will dispatch the DD/check at your address in 10
business days.
E-TICKETS & PTA
The refund processing will be done in 10 business days from the date
cancellation request is received. |
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What are the cancellation
charges?
The airline cancellation fee is Rs. 500 per sector per ticket. In case of Air
India, the cancellation fee is Rs. 300 per sector per ticket. In case of Spice
Jet, the cancellation fee is Rs. 600 per sector per ticket. Travelmartindia.com
shall charge Rs. 250 per ticket as a cancellation service fee. The cancellation
service fee will be also be levied in cases where a customer is entitled to a
full refund.
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| Note:
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For refunds it is mandatory to contact
Travelmartindia and the airline will not be able to refund your tickets booked
on www.Travelmartindia.com . |
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The above mentioned cancellation process and refund
processing time may vary. |
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In case of lost or damaged tickets, the refund process cannot be
initiated with the airline. |
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| What
is the Lowest Airfares Guarantee ? |
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| How does the Lowest Airfares Guarantee
work? |
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You need to purchase a ticket from
Travelmartindia.com.
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The guarantee is valid only for published retail
fares* for exactly the same flight(s), travel date(s), and travel itinerary for
the same number of passenger(s). Fares must be in exactly the same
cabin(s)/class (First, Business, Economy) and carry exactly the same fare rules
and restrictions. |
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Travel must originate in India. |
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If you find an airfare that is available to the
Indian general public* from another travel agent, direct from the airline or an
online travel agent, you can avail the Lowest Airfares Guarantee upon purchase
of the same ticket from Travelmartindia.com. |
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Before booking the airfare, you are required to
obtain a printed confirmation of the airfare quote with airfare price, booking
conditions, travel dates, number of passengers, airline and date of quote
clearly shown. |
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Call a Travelmartindia travel consultant on
(022)66228100 on the same day you receive the quote. Email requests cannot be
accepted unless following a phone enquiry. |
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Show the Travelmartindia travel consultant the
printed confirmation of the airfare quotes. For telephone enquiries, you will
also be required to fax or email the quote to your travel consultant.
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Travelmartindia.com will cross-check the quote for
availability and booking conditions within 24 working hours that same day from
the supplier (Agent/Airline). The confirmation of the ticket is subject to
availability and validation from the supplier (Agent/Airline).
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If the airfare is available as per the itinerary
quoted, Travelmartindia.com will refund the difference or adjust the amount
against the ticket price.
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Travelmartindia.com is the final authority on the
interpretation of these rules. Travelmartindia.com reserves the right to
terminate this offer at any time without notice.
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If you wish to book with Travelmartindia.com or
require further information about our Lowest Airfares Guarantee, visit
http://www.travelmartindia.com or call (022)66228100. |
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*The Lowest Airfares Guarantee does not apply to unpublished
fares that are not available to the general public and fares that cannot be
purchased on Travelmartindia.com (airlines that we are not offering). Fares not
available to the general public include, but are not limited to special deals
for corporates/companies, military, government, wholesaler, consolidator,
opaque agencies and other discount fares. The Lowest Airfares Guarantee does
not apply to package fares, such as airfares sold as part of a travel package,
nor does it apply to airfares on another website that have been reduced as a
result of promotional discounts, such as discount coupons, loyalty program
discounts or fly free offers. The Lowest Airfares Guarantee does not apply to
tickets that you choose to refund. The Lowest Airfares Guarantee also does not
apply to tickets bought through auctions. Travelmartindia.com will also not be
able to beat airfares offered to closed subscriber or membership groups. The
Lowest Airfares Guarantee cannot be clubbed with any other offer or promotion
run my Travelmartindia.com with or without its partners.
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