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Registeration & Membership |
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How do I become a registered member of Travelmartindia.com?
Becoming a registered member of Travelmartindia.com is simple and at no cost
link on the website or click on
http://www.travelmartindia.com/Register.aspx |
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What are the benefits of becoming a member of Travelmartindia.com?
As a registered member of Travelmartindia.com, you will be entitled to savings
and benefits on airfares, hotel reservations, holiday packages among other
travel services. We will also keep you updated on our various promotions thru
our newsletters. |
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How do I edit my account information or change my password?
You can edit your account information by clicking on the My Itinerary link on
the website or click on http://www.travelmartindia.com/Register.aspx
After logging in, click on Edit Profile or Change Password. |
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Can I change my Username?
Each username is a unique identity and cannot be changed. For a new username,
you will need to register on the website as a new member. |
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| Payment
Options
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How can I pay for the travel product purchased from Travelmartindia?
We accept the following modes of payment for all purchases - bank transfer,
credit card, cheque, demand draft and cash.
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How do I pay by credit card?
You can make purchases using a credit card both online and offline. To pay by
credit card, we require the following details - type of credit card, card
holder's name, expiration date, billing address of the credit card. For online
purchases, the CVV batch code / (Security code) on the reverse of the credit
card is also required.
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How do I pay by cheque/demand draft?
You can pay for the transaction by cheque/demand draft payable in Mumbai. The
cheque/DD for the balance amount should be made in favor of TRAVELMARTINDIA.COM
PVT. LTD., and couriered on following address:
TRAVELMARTINDIA.COM PVT. LTD.
4/5, Udyog Mandir No.1,
Bhagoji Keer Marg,
Mahim, Mumbai-400 016.
Tel. : 91-22-66228100
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How do I pay by bank transfer?
Cheque/Cash/Bank Draft can be deposited at over any of the Citibank or ICICI
Bank Branches in Indian Rupees for Credit to :
1) Citi Bank - Details for Remittance
Name of Company: Travelmartindia Com Pvt. Ltd.
Account No: 0857607112
Address: Citibank, N.A, Fort Branch, Mumbai - 400001
2) ICICI Bank - Details for Remittance
Name of Company: Travelmartindia Com Pvt. Ltd
Account No. : 623505370152
Address : ICICI - Fort Branch- Mumbai, Navsari Bldg, 240 D N Road, Fort, Mumbai
- 400 001
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| Ticket
Delivery |
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How and when will I get my ticket/voucher?
PAPER TICKETS - Paper tickets will be issued only for those bookings or
travel sectors where you have chosen Indian Airlines or Air India. Delivery
timeline: The paper tickets will be delivered to you in the next 4 business
days. Your ticket delivery information will be emailed to you .
E-TICKETS - Electronic tickets are issued for bookings made on Jet
Airways*, Sahara Airlines*, Spice Jet, Kingfisher Airlines, Air Deccan, Go Air,
and IndiGo airlines.
*For some travel sectors e-tickets can't be issued so paper tickets will be
issued.
Delivery timeline: The electronic ticket details will be emailed to you
within 3 business days or within 10 hours before the travel time (date),
whichever is earlier.
PREPAID TICKET ADVICE (PTA) - If paper ticket delivery is not possible
due to shortage of time we will send a PTA number via email that you can use to
travel. This is applicable on select bookings made on Indian Airlines, Jet
Airways, and Sahara Airlines.
Delivery timeline: The prepaid ticket advice details will be emailed to
you within 3 business days from the date you make reservation or within 24
hours to the travel date, whichever is earlier. For more on pre-paid tickets
click here.
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Where will my ticket/voucher be delivered?
Your ticket/voucher will be delivered to the delivery address provided by you
at the time of making the payment for your booking on our website or offline.
In case there is a change in your delivery address after your transaction has
been completed, kindly contact a Travelmartindia travel consultant to inform
about the change.
Though we do not guarantee that the ticket will be delivered on the revised
address, but we will try for the same in case shipment has already been
dispatched.
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Is there a delivery charge for my ticket/voucher?
There is NO charge for courier deliveries.
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Can you deliver my ticket/voucher to my village/town?
We can only deliver tickets/vouchers to the cities where DHL have services. If
the above mentioned courier companies do not have courier service to your
village/town, you will have to provide an alternate address for delivery of the
package. |
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From which city are tickets/vouchers dispatched from?
All tickets/vouchers are dispatched from the Travelmartindia corporate office
in Mumbai.
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| GENERAL
FAQ'S TRAVEL PACKAGES /HOLIDAYS |
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Do holiday package prices include
airfare?
It is not included in all the packages unless specified.
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Will the price of my holiday package
change after I've purchased it?
No, it will not change unless if there are any changes in taxes.
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Can packages be booked online?
Packages cannot be booked online at the moment, but please call to book a
package or simply fill in the enquiry form of the package you would be
interested to reserve and email it to us and one of our knowledgeable travel
consultants will contact you. |
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Will I have to pay any deposit for making
a reservation?
To make a reservation you would have to make a non refundable booking deposit
(adjustable towards the final tour price) of Rs 5000 or 20% of the tour price
whichever is higher
In case the hotel booked requested by you is not available we would provide you
with an alternative hotel in similar category. In some cases the hotels could
be of higher category which could increase the tour price. In such case you
have the option to accept the same or we would refund the entire booking
deposit back to you.
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Will I be able to make any amendments if
I have any changes in my travel plans?
Under normal circumstances if we have confirmed your booking and you change
your travel date it would be treated as a cancellation of earlier tour and
cancellation policies would be applicable as per our terms and conditions.
However we would try our best to provide you the best solution.
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Do I save money by booking a holiday
package?
Yes, you do save money.
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Can I get a refund on my holiday package
if I cancel it?
All cancellations should be forwarded to us in writing; any cancellations made
would attract cancellation charges as per our terms and conditions.
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Do you accommodate single travelers on
holiday packages?
Most of our packages are based on minimum two passengers traveling together,
however if you have a requirement of traveling as a single passenger the same
can we worked out by our travel consultant.
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Do you offer holiday insurance for our
holiday package?
Yes we do. Please speak with our booking consultant if you require an insurance
policy.
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Do you offer foreign exchange?
Yes we do. Please speak with our booking consultant if you require any foreign
exchange
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What if I can't find a holiday package
for my desired destination?
If you can't find a holiday package for your desired destination, then simply
call one of our knowledgeable Travel Consultants for assistance.
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Can I add days or
deduct days to a holiday package published online or custom make the package as
per my requirements?
Yes you can, simply speak with our Travel Consultant for more information.
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Is there a minimum stay requirement for
holiday packages?
Some packages have a minimum stay requirement, which can change the price.
Please check with our travel consultant for more detailed information on your
holiday requirements.
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What would be the hotel check in and
check out timings?
1. Under Normal Circumstances the check in time at the hotel is 14:00
hrs and Check out time is 12:00 noon.
2. In certain beach and hill resorts the check time is 14:00 hrs and
check out time is 09:00 hrs.
3. Some resorts in Malaysia have check in time at 16:00 hrs and check
out time is 12:00 noon.
We would inform you on the same at the time of confirmation.
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Would you be able to provide us with
vegetarian meals?
All our packages are on Bed and Breakfast basis. However Vegetarian Meals are
available in almost all countries. We can also provide you with the list of
Indian Veg/ Non Veg / Jain Veg Meals where ever possible.
Can I amend my travel programme after reaching the destination?
Under normal circumstances there can be no amendment in the programme once you
have started your tour and there would be no refund of unutilized services.
You could extend the tour after the same is complete and for the same you have
to send us a mail in advance or you would be required to pay the rack rate
charged by the hotel.
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